Cookies Policy and Privacy Policy

 

1. Cookies Policy

 

Use of Cookies, Web Beacons and Similar Technologies

When you interact with our websites, services, applications, tools or media, we or our authorized service providers may use cookies, web beacons and other similar technologies to make your user experience better, faster and safer. , for advertising purposes and to allow us to continually improve our sites, applications and tools.

We hope that the information below will provide you with clear and comprehensive details about the technologies we use and for the purposes they are used, but if you have additional questions and concerns or require more information, please read our Privacy Policy, or contact us at rgpd@trustimoadvisors.pt

 

Your consent

By continuing to use and browse our sites, services, applications, tools or media, you are agreeing to our use of cookies, web beacons and similar technologies as described here.

If you do not wish to accept these technologies linked to our websites, applications, tools or media, you can use your browser settings or other tools to block them.

 

What are cookies, web beacons and similar technologies

These technologies are essentially small data files placed on your computer, tablet, smartphone or other device (collectively we will call them devices) that allow us to record information when you visit or interact with our websites, services, applications and other tools. While these technologies are referred to as cookies, each of them works differently as explained below:

Cookies: These are small text files (typically made up of letters or numbers) placed in the memory of your browser or device when you visit a website. There are different types of cookies:

  • Session cookies: they expire at the end of the browser session and allow you to link your actions in that specific session.
  • Persistent Cookies: These are stored on your device and are available between browser sessions to remind us of your preferences and actions across the site.
  • First-party cookies: are those that are placed by the website being visited by the user in order to preserve their settings.
  • Third-party cookies: These are placed on your browser by a website or domain that is not the website or domain you are visiting. If a user visits a website and another entity creates a cookie through that website, this will be a third-party cookie.

When you enter a website that uses cookies, you may be asked to choose your preferred language, this information is placed in a cookie and sent to your browser (Chrome, Firefox, etc.), which saves the information for later use. The next time you visit the same website, the browser sends the cookie to the server. This message is sent to the server whenever the browser opens a page to that server and in this way it will be possible to display the contents in the language you have chosen.

Web beacons: small files (also called “pixels”, “image tags” or “script tags”) that can be uploaded to our websites and tools and that can work together with cookies to identify our users and provide anonymized data about your behavior.

Similar technologies: These are technologies that store information on your browser or device using shared objects or local storage, such as flash cookies, HTML5 cookies and other web application functions. These technologies may work across all browsers and at times may not be fully managed by the browser and may require management by other applications installed on your device. We do not use these technologies to store information for advertising on our or other websites.

 

What kind of cookies, web beacons and similar technologies we use and why

Our cookies, web beacons and similar technologies serve a variety of purposes, but are generally necessary or essential for the functioning of our websites, services, applications and tools that help us to improve performance or provide extra functionality or in some cases to be displayed. relevant advertising. More specifically:

Necessary or Essential: are those that allow you to navigate through the website and use essential functions such as reserved areas or shopping carts. Without these technologies the services you intend to use are not possible. Bear in mind that these technologies do not collect information about you that could be used for marketing purposes or remembering where you have been on the internet. Accepting these technologies is a necessary condition for using our website, services and applications so if you block the use of these technologies we cannot guarantee their use or security is effective during your visit.

Performance: They collect information about how you use the website, which pages you visit and whether any errors have occurred. These cookies do not collect any information that can identify you and are used only to improve the functioning of the website, to help understand how you use the website and measure whether the contents are effective, providing anonymous statistics and data on how the website is used. it is used. Accepting these technologies is a necessary condition for using this website.

Functionality: They are used to provide services or to remember settings that help to improve your visit.

Advertising: First-party or third-party cookies that may be placed by our websites, applications and other tools to enable us to provide you with content or product advertisements that are relevant to your specific interests. These technologies help us understand the usefulness of advertisements and improve the relevance of the content shown to users.

We also use third-party services to assist in providing the same functionality, which means that our authorized partners may place cookies and similar technologies on your device through our services. They may also collect information that can help identify your device, such as the IP address and other relevant identifiers.

 

How to manage, control or remove cookies and similar technologies

You can manage certain cookies and similar technologies that we place through your browser settings or other third-party tools. Some ads have a small link in one of the corners that allow you to choose your preferences or even turn off all ads.

You can block cookies through your browser settings, which allow you to refuse all or only some cookies. However, blocking all cookies (including essential cookies) may limit the use of certain features on the site or service. Unless you block all cookies our system will create and send cookies to your browser as soon as you enter our site. Please note, as described in the Privacy Policy, that we currently do not change our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in your browser’s “options” or “preferences” menu. To understand the use of these definitions, use one of the links that apply to your case. For other cases use your browser’s “Help” option to get more details about the settings.

If you wish to withdraw your consent at any time, you can remove cookies from your internet browser.

 

More information about cookies

 

 

 

2. Privacy Policy – General

 

This document establishes the Privacy and Cookie Use Policies (hereinafter “Policy”) of RESULTADO EXPECTÁVEL – Mediação Imobliária, Lda. – AMI 17320 License (hereinafter TRUST IMO ADVISORS), is a limited liability company, with two partners, founded in 2019 (two thousand and nineteen), based in Porto, at Rua de Costa Cabral, 151, 4200-221 Porto. This Privacy Policy applies to the processing of the personal data of the claimants to the properties (hereinafter referred to as “Owner” or “Owners”), or of users of the Website who upload their personal data in any forms available from the  site https://www.trustimoadvisors.pt/.

In the event that the Website user has any reservations, doubts or objections to this Privacy Policy, he/she must immediately suspend access and use of the Website, leaving it and refraining from proceeding with its use and/or transmitting any personal data to TRUST IMO ADVISORS, including by submitting contact forms.

TRUST IMO ADVISORS reserves the right to change this Privacy Policy at any time. TRUST IMO ADVISORS will send notices of changes to the Privacy Policy to Holders who have subscribed to the TRUST IMO ADVISORS communications reception service.

Any change to this Privacy Policy will automatically be incorporated into this version with a date and effect from the date of its publication on the Website.

The customer can visit the Website anonymously at any time, provided that the Website still uses Cookies. To learn more about the Cookies policy, see this document.

TRUST IMO ADVISORS is committed to protecting the personal data of its customers and website users, having prepared this Privacy Policy with the aim of making known its commitment and respect for the rules regarding privacy and protection of personal data that we collect and process in compliance with the General Data Protection Regulation (GDPR).

 

Definitions

Unless the context results in a different meaning, the terms and expressions used in this Privacy Policy have the meaning assigned to them below:

Owner: the active or intended client(s) of TRUST IMO ADVISORS, i.e. with the intention of consulting a property, booking, or another.

Website: the Website owned by TRUST IMO ADVISORS, with the domain https://www.trustimoadvisors.pt/.

 

What data do we collect?

TRUST IMO ADVISORS only processes data that are voluntarily submitted by the Holders, which can legitimately be processed under the terms and for the purposes of the legislation in force, and in accordance with this Privacy Policy.

The Data Subject is free to refuse to provide consent for any act of processing of his/her personal data that requires his/her consent, or by any other entity, and may withdraw at any time a consent he/she has previously provided, according to his/her sole and exclusive criterion.

Our Privacy Policy does not extend to all spaces where we are present. On social networks, such as Facebook, Instagram, YouTube or others, TRUST IMO ADVISORS can be present on an institutional page. However, all the Holder’s interaction with TRUST IMO ADVISORS in this space and which may involve personal data, is governed by the Privacy Policy of the operator and manager of that social network, to which TRUST IMO ADVISORS is completely unrelated.

During your visit to this website, we will automatically collect the following personal data about you:
• information about the pages you visit on this site;
• date and time of your visit,
• IP adress,
• web browser,
• the website (URL) you visited before accessing this website and
• some cookies (see the section on cookies and cookie policy).
In addition, we will collect all information you submit to us using the contact forms available on this site.
We also obtain personal customer data provided by members of the TRUST IMO ADVISORS franchise network. The personal data we process in this context are:
• Name;
• address;
• phone number;
• email address;
• fundraisers and information associated with the fundraiser and
• data relating to individual real estate transactions.
In cases where we ask you to provide any personal data, there is no obligation to do so, but if you do not, you will not be able to use all the functions of our website or make use of our real estate services in general.

 

Who is responsible for processing your personal data?

TRUST IMO ADVISORS is responsible for the processing of the holders’ personal data, as it is responsible for determining the purposes and means of processing the respective data.

 

When do we collect your data?

We will collect personal information about you whenever:

– Communicate via the form on the TRUST IMO ADVISORS website or submit your data in the context of an information request.

– The website does not allow registration, however, even without registering, browse our website with the Cookies feature active.

– Contact us through other channels, i.e. Phone, or request information about a TRUST IMO ADVISORS good or service.

– Subscribe to newsletters, alerts or other services from TRUST IMO ADVISORS.

– Your information is publicly available.

 

What are the grounds for processing your data?

TRUST IMO ADVISORS will process your personal data on the following grounds:

– For the execution and fulfillment of the Promise Purchase and Sale contract, and other necessary documentation to be managed by TRUST IMO ADVISORS.

– Pursuing the legitimate interest of TRUST IMO ADVISORS, for example, to prevent fraud, to guarantee the security of our network and services. Whenever this is the legal basis under which data from the Holders are processed by TRUST IMO ADVISORS, we will assess our commercial interests to ensure that they do not override your rights. Furthermore, in certain cases, you will have the right to object to such processing. For more information on the exercise of the Owners’ rights, see the section “What are your rights” in this Privacy Policy.

– In compliance with a legal obligation to which TRUST IMO ADVISORS is bound, which includes, for example, the fulfillment of accounting and tax obligations.

– Based on your consent, in cases where TRUST IMO ADVISORS does not use any other legal basis. This consent can be withdrawn at any time. For a better management of your consents, consult your Partner area.

 

For what purposes do we process your data?

A. To manage the Owner’s relationship

– To process the documents necessary for the formalization of contracts between TRUST IMO ADVISORS and the Holder, and/or between the Holder and the Property Owner, with issuance and management of the same.

– For sending communications from TRUST IMO ADVISORS to Holders, and other institutional communications related to TRUST IMO ADVISORS.

 

B. Provision of services

– To process your requests, whether provided by TRUST IMO ADVISORS, or through the TRUST IMO ADVISORS partner network, and to keep you up to date with the processing of properties or orders.

– To provide you with the requested services or properties.

 

C. Billing and Customer Support

– To issue an invoice for our services, or to collect a credit that we have on you.

– To respond to any queries, complaints, queries and/or concerns you may have about TRUST IMO ADVISORS or our properties or services.

 

D. Services Information

We will contact you via messages to keep you up to date with updated information about properties and services you are interested in, purchased or researched. For example, we will contact you to inform you of any changes to our terms and conditions, new services available to you, as well as any changes to this Privacy Policy.

 

E. For continuous technical improvement

– To improve your experience using the Website, to detect and correct fraudulent use of our networks (and those of our partners) and to resolve technical issues if they occur.

– To better understand the performance of TRUST IMO ADVISORS regarding the provision of services, namely to verify if the Services and properties are in compliance or if there will be improvements to be introduced.

– For these purposes, TRUST IMO ADVISORS uses all and part of your personal data or usage metadata that allow inferring the effective use. From this information, TRUST IMO ADVISORS creates anonymized aggregated and statistical reports. This treatment can help TRUST IMO ADVISORS to improve the provision of its services without the Clients being identified individually.

 

F. For Marketing and Personalization of Our Services

– As you are interested in the services of TRUST IMO ADVISORS, we want to keep you informed about our properties and services, and about the properties and services that you can access through our network of partners, being able to send you newsletters or reports, invitations to participate in surveys or notices of offers in areas of interest to you. We will personalize these messages based on the types of properties and services you have purchased from us, or on the subjects you have indicated are of interest to you when subscribing to our newsletters.

– We will be able to better personalize the offers and property recommendations that we will present to you based on the way you use our services, on your location information or browsing history, provided that you have consented to the treatment for this purpose.

– If you have authorized us for this purpose, we may also contact you to inform you about TRUST IMO ADVISORS properties and services that we consider to be of interest to you.

– We can also present information online and contact you through the various existing channels: email, SMS, telemarketing or sending notifications.

– In order for us to be able to present you with the most relevant advertising for you, you may see online advertisements about TRUST IMO ADVISORS properties and services, using Cookies (online behavioral advertising). Advertising may be displayed on websites belonging to TRUST IMO ADVISORS, TRUST IMO ADVISORS partners as well as other online communication channels, such as social networks.

– We may also combine data collected through Cookies with other data that we have obtained, or interconnect your data with the data that our partners have about you. If you do not want your information to be processed through the use of Cookies, you should consult our Cookies policy.

– You should keep in mind that the option to opt out of advertising based on behavior and/or interests does not prevent you from being shown ads – they will just not be tailored to your interests.

– You can control and manage the contact channels and your set of consents at any time. To manage your consent for the processing of your personal data, configure your profile in your partner area. If you prefer, contact us at +351 965 672 304 (fee applies).

 

G. Data analytics and statistics

TRUST IMO ADVISORS adopts mathematical analysis techniques that study large and varied data sets to discover patterns and trends, which help us to gather relevant management information about their evolution.

 

H. For Fraud Prevention and Security

We process your data to prevent and detect fraud in the use of the services and/or to detect any misuse. We also do this to prevent damage and security threats that may exist on our networks.

 

I. To comply with our legal obligations, namely accounting and tax

– To carry out the duties of TRUST IMO ADVISORS in the exercise of public interest powers conferred on it by law.

– To fulfill the legal obligations to which TRUST IMO ADVISORS is bound, namely for accounting and tax purposes.

 

J. To pursue the legitimate interests of TRUST IMO ADVISORS

Namely for the preservation of its history and its collective memory, associated with real estate events, awards, decorations or moments of particular relevance to TRUST IMO ADVISORS. In this context, your data may also be processed based on the legitimate interest of TRUST IMO ADVISORS and for the purpose of formalizing and concluding the Owner’s relationship with TRUST IMO ADVISORS.

 

With whom do we share your data?

We will share your information with the following entities:

– TRUST IMO ADVISORS commercial partners, with eventual partnerships in the real estate sector.

In the case of partnerships with third parties, and if the third party has access to your personal information (for example, for the storage and conservation of data in a cloud infrastructure), we will not authorize that third party to use or disclose your personal information beyond what is shown strictly necessary for the performance of this subcontract.

 

Legal Basis for Treatment

The legal basis for the processing of your data will be our prevailing legitimate interest (under Article 6(1)(f) of the EU General Data Protection Regulation, “GDPR”).
If we process certain personal data about you that we receive from another member of the franchise network, in particular our franchisees, the legal basis for the processing will be your consent pursuant to Article 6(1)(a) GDPR which will be requested separately. Your consent will be requested for this collection, you may withdraw your consent at any time. However, this does not affect the lawfulness of the processing of your data on the basis of consent prior to its withdrawal.

 

Data transmission. How it works?

We may use subcontractors for the purposes of processing all or part of your personal data, as permitted by law. These entities are obliged, under the terms of the contracts entered into, to maintain secrecy and to guarantee the security of their data to which, for this purpose, they have access, not being able to use this data for any other purposes, nor relate them to other data that they have. .

In cases where the partnerships established between TRUST IMO ADVISORS and third parties involve the joint responsibility of the parties for the processing of personal data, the contract in question will determine, on the one hand, the responsibilities of the TRUST IMO ADVISORS that is a party to it and the of the partner, regarding the processing operations, and on the other hand, that the Holders must be informed about this co-responsibility relationship.

If we have to send your information to a country that is not in the European Economic Area, we will ensure that all necessary security measures are complied with, and that these transfers take place under standard contractual clauses approved by the European Commission for this purpose. , if the country to which the data may be transferred does not have legislation equivalent to the European Union standards regarding the protection of personal data.

The level of data protection in another country may not be equivalent to your country. However, we only transfer your personal data to countries that the European Commission has decided have an adequate level of data protection or we take steps to ensure that all recipients provide an adequate level of data protection. We do this, for example, through appropriate data transfer agreements, based on standard contractual clauses (2010/87/EC and/or 2004/915/EC). These agreements are accessible upon request from rgpd@trustimoadivsors.pt.

 

How long do we keep your data?

We will store your information:

– for the entire duration of the relationship with the Card Holder.

– for the entire term of the contractual relationship established with TRUST IMO ADVISORS, plus the legal term established for the storage and conservation of the accounting and financial information in question, and beyond this (including therein) until the end of the term of legal prescription of the rights arising from the contractual relationship.

The accounting and billing data are kept throughout the duration of the Holder’s relationship and, after his resignation, for the entire retention period of tax and accounting documents, i.e. 10 (ten) years.

TRUST IMO ADVISORS, or one of our partners, may contact you during the retention period of your data on the TRUST IMO ADVISORS services to the extent that is legally permissible:

– for the duration of the purpose that determined the treatment and/or for another that is required by law, whichever is longer.

– with regard to the processing of personal data for marketing purposes, which has as its object data that do not belong to Data Subjects or Customers, for the period in which the treatment has been authorized by the consent of the Data Subject, or in the absence thereof, by period of 3 years from the date of the last interaction triggered by the Holder with TRUST IMO ADVISORS.

– We will keep your data that we collect automatically when you visit this website for a maximum period of six months. If you have subscribed to our newsletter, we will keep your email address until you unsubscribe from our newsletter. If you have registered on our website, we will retain your data for as long as your account exists and thereafter only if there is a legal obligation to retain your data.

– In addition, we will keep your personal data that we receive from other franchise network members, at least until the end of your business relationship with any such franchise network members as well as thereafter, provided there is a legal obligation for the retention of data or for the exercise or defense of claims.

 

Security of your data when browsing the internet

Internet-based communications (such as emails) will only be considered secure if they are encrypted. We cannot accept responsibility for any loss or unauthorized access to personal information that is beyond our control.

The Website may contain links to third party websites. We cannot be held responsible for the security and content of such third party websites. Owners must make sure that they have read the Privacy and Cookie Policies of these companies before using or transferring to the same personal information. The same applies to any third-party websites or content that you access using our products and services.

The Holder may choose to disclose their personal information, for example on social networks or using third-party services that allow them to post comments or other information, which means that these third parties may use this information. The information disclosed by the Owner through social networks, and social applications, are exploited by the social network itself and are subject to its own terms of use, privacy and cookie policies. The holder must make sure that he knows them and that he accepts or rejects them freely and clearly.

 

Are there more privacy policies besides this one?

TRUST IMO ADVISORS and the entire set of partners provide a set of services, some of which are subject to an autonomous and complementary privacy policy. When accessing a specific area of ​​a particular good and service, you will be provided with the link to the specific policy of the TRUST IMO ADVISORS Partner which, in addition to this, adopts a specific Privacy Policy.

 

What are your rights?

 

Right of access and rectification of personal data

Data Subjects have the right to access their data and demand their rectification, if they are not correct or have been altered. In the member area, the Holders can directly change some of their data that are incorrect, using the available configuration of their profile.

The Holder has the right to request a copy of the personal data that TRUST IMO ADVISORS has about him.

The Holder must formulate and present these requests for the exercise of the Holders’ rights at the headquarters of TRUST IMO ADVISORS, or send them to the address of the responsible entity indicated here.

 

Right to data portability

The Holders are entitled, in certain circumstances, to receive the data they communicated to TRUST IMO ADVISORS, and to transmit them to another person responsible for the treatment.

 

Right to object to the processing of personal data

The Holder has the right to object to the processing of their personal data whenever the exercise of this right does not conflict with the need to comply with a legal or contractual obligation, nor with a legitimate interest of TRUST IMO ADVISORS.

If the Holders are aware of any situation related to the protection of their personal data, namely with a practice with which they do not agree, or that raises objections to them, they must communicate it to TRUST IMO ADVISORS, via email to the address rgpd@trustimoadvisors.pt.

 

Right of complaint

If the Holder wishes to contact us to obtain information about the exercise of his rights or to file a complaint about the way TRUST IMO ADVISORS treats his personal data, he must contact us by email at the address rgpd@trustimoadvisors.pt. If, after contacting TRUST IMO ADVISORS, any questions remain, you may contact the CNPD – National Data Protection Commission, whose contact details can be found at www.cnpd.pt

 

Right to limit the processing of your data

If the Holder considers that their data is incorrect, or that they should not be processed by TRUST IMO ADVISORS, they must immediately notify TRUST IMO ADVISORS by email at rgpd@trustimoadvisors.pt. In certain circumstances, the Owner will have the right to request the limitation of the use of his data by TRUST IMO ADVISORS.

 

Right to delete your data

TRUST IMO ADVISORS strives to only process and store the personal data for which it is responsible for the time strictly necessary for the pursuit of the respective purposes. In certain circumstances, the Holder has the right to request that we delete their personal data by email to the address rgpd@trustimoadvisors.pt.

If the Holder considers that we are keeping his data longer than necessary, he should start by checking whether his contract, or Partner relationship with TRUST IMO ADVISORS, has ended, which he can do by contacting us by email to rgpd@trustimoadvisors.pt.

Please note that, although you may no longer have a Owner relationship with TRUST IMO ADVISORS – or even have never had one – we may need specific legitimacy to process your data.

 

Who is the entity responsible for the treatment?

[TRUST IMO ADVISORS], Expected Result – Mediação Imobiliária, Lda., License AMI 17320, headquartered in Porto, at Rua de Costa Cabral, 151, 4200-221 Porto, is the Data Controller.

If you wish to contact TRUST IMO ADVISORS to exercise any of the aforementioned rights, please send us a written request to:

[TRUST IMO ADVISORS] – Resultado Expectável – Mediação Imobiliária, Lda

Rua de Costa Cabral, 151

4200-221 Porto

Or by email sent to the address rgpd@trustimoadvisors.pt.

 

 

2.1. Privacy Policy – Akismet

We collect information about visitors who comment on sites that use our Akismet anti-spam service. The information we collect depends on how users configure Akismet on the website, but typically includes the IP address of the commenter, the browser used, the page address and the website URL (in addition to other information directly provided by the commenter, such as name, username, email address and the comment itself).

 

 

2.2. Privacy Policy – Slider Revolution

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

 

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.